Privacy Policy

1. Information We May Collect

Depending on the service you request, we may collect information such as:

• Full name and passenger details
• Date of birth, gender and other information required for travel bookings
• Email address and telephone number
• Passport, visa or other travel-document information where required
• Flight and itinerary details
• Booking references and transaction information
• Payment-related information necessary to process a booking
• Information provided when contacting our customer service team
• Records of enquiries, requests and communications
• Information about how you use our website
• Device, browser, IP address and technical information
• Information provided through forms, emails or other interactions with Flights Champ

We only seek information that is reasonably relevant to providing or supporting the services you request.

2. How We Use Your Information

Your information may be used to:

• Search for and arrange suitable travel options
• Process and manage flight and travel bookings
• Issue booking confirmations and travel documents
• Communicate booking updates, schedule changes and other important information
• Assist with amendments, cancellations and refund requests
• Respond to customer enquiries and provide support
• Process or facilitate payments
• Verify booking and passenger information
• Help prevent fraudulent or unauthorised activity
• Improve our website, services and customer experience
• Meet applicable legal, regulatory and operational requirements

We do not use your information for purposes unrelated to our services unless permitted by law or you have otherwise provided consent where required.

3. Sharing Information With Travel Providers

As an OTA, Flights Champ may need to provide relevant customer information to third parties involved in fulfilling a booking. These parties may include:

• Airlines and airline booking systems
• Hotels and accommodation providers, where applicable
• Global Distribution Systems (GDS) and reservation platforms
• Payment processors and financial service providers
• Technology and website service providers
• Customer service and operational providers
• Fraud prevention and security providers
• Government authorities or regulatory bodies where legally required

Only information reasonably necessary for the relevant service or purpose will be shared where practicable.

4. Payment Information

Payments may be processed through third-party payment providers or other secure payment systems.

Flights Champ may receive or retain transaction information necessary to identify and manage a payment, but payment details may be processed directly by the relevant payment provider.

Customers should also review the privacy practices of any payment provider used during a transaction.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the online experience. Cookies may help us understand information such as:

• Which pages are visited
• How visitors navigate the website
• General website performance
• Preferences and interaction patterns

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted, Flights Champ may use contact information to provide information about travel services, offers or updates that may be relevant to customers.

You can request to stop receiving marketing communications by using the available unsubscribe option or contacting us directly.

Service-related communications, including booking confirmations, payment information and important travel updates, may still be sent where necessary.

7. Information Security

Flights Champ takes reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, record keeping, dispute management and legal or regulatory requirements.

When information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate.

9. Accessing or Correcting Your Information

You may contact Flights Champ if you wish to request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete.

Certain requests may be subject to applicable legal requirements or reasonable verification procedures.

10. Third-Party Websites and Services

Our website may contain links to websites or services operated by airlines, travel providers, payment companies or other third parties.

Flights Champ does not control the privacy practices of those external services. We recommend reviewing the applicable privacy policy of any third-party website before providing personal information.

11. Changes to This Privacy Policy

Flights Champ may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The updated version will be published on our website with a revised update date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact: